Frequently Asked Questions
This Agreement was last modified on 18th february 2016
About DSG Marketplace
What is DSG Marketplace?
DSG Marketplace is a multi-vendor online platform where different sellers offer a wide range of products including electronics, fashion, home items, auto parts, and more — both brand new and used.
Buying
How do I place an order?
Simply add products to your cart, proceed to checkout, and complete your payment.
What payment methods do you accept?
We currently accept M-PESA, PayPal, and other convenient methods depending on your location.
Can I purchase both new and used products?
Yes, you can shop for both new and used items. The condition will be clearly indicated on each product.
Selling
How can I become a seller?
Click on the “Become a Vendor” button, complete the registration, and wait for admin approval.
Is there a fee to register as a vendor?
Yes, its 100% free to register as a vendor.
Who handles shipping?
DSG handles the shipping logistics to ensure smooth delivery for both buyers and sellers.
Returns & Refunds
Can I request a refund?
Refund requests can be submitted through your account. Each refund is reviewed according to our policies.
Support
Who do I contact for support?
You can contact our support team via the “Contact Us” page for any assistance.